Shipping
Order Processing:
- All orders are processed and prepared within 1-2 business days from the time of purchase.
Shipping Methods:
- We offer standard and express shipping. Details of delivery times and costs will be provided at checkout.
Shipping Tracking:
- Once your order ships, you will receive an email with a tracking link so you can track your package in real time.
International delivery:
- We also offer international shipping to various destinations. Delivery times vary by location.
Returns
Return Policy:
- We accept returns within 14 days of receiving your order. Products must be unused and in their original condition.
Return Process:
- Contact our customer service team through our email info@pasosypasos.com or on our Instagram to start the return process.
- We will provide a prepaid shipping label so you can send the product back.
- Once we receive the product and verify its condition, we will process the return or exchange according to your preferences.
International Returns:
- International customers are responsible for return shipping costs. Contact our customer service team for detailed instructions.
Changes and Warranty
Size Changes:
- If you need a size change, please contact us. We will be happy to help you find the right size and process the exchange.
Quality guarantee:
- We guarantee the quality of our products. If you have any problems with the quality of the shoes, please contact us and we will provide you with a solution.
Contact:
- Our customer service team is available to answer your questions and assist you with the shipping and returns process. You can contact us through our email info@pasosypasos.com or on our Instagram .
At PASOS, we are committed to providing you with an exceptional shopping experience. If you have any questions or concerns, please do not hesitate to contact us. Thank you for choosing us!
