Shipping & Returns


Order Processing:

  • All orders are processed and prepared within 1-2 business days from the time of purchase.

Shipping Methods:

  • We offer standard and express shipping. Details of delivery times and costs will be provided at checkout.

Shipping Tracking:

  • Once your order ships, you will receive an email with a tracking link so you can track your package in real time.

International delivery:

  • We also offer international shipping to various destinations. Delivery times vary by location.


Return Policy:

  • We accept returns within 14 days of receiving your order. Products must be unused and in their original condition.

Return Process:

  1. Contact our customer service team through our email or on our Instagram to start the return process.
  2. We will provide a prepaid shipping label so you can send the product back.
  3. Once we receive the product and verify its condition, we will process the return or exchange according to your preferences.

International Returns:

  • International customers are responsible for return shipping costs. Contact our customer service team for detailed instructions.

Changes and Warranty

Size Changes:

  • If you need a size change, please contact us. We will be happy to help you find the right size and process the exchange.

Quality guarantee:

  • We guarantee the quality of our products. If you have any problems with the quality of the shoes, please contact us and we will provide you with a solution.


  • Our customer service team is available to answer your questions and assist you with the shipping and returns process. You can contact us through our email or on our Instagram .

At PASOS, we are committed to providing you with an exceptional shopping experience. If you have any questions or concerns, please do not hesitate to contact us. Thank you for choosing us!