Shipping

Order Processing

All orders are processed and prepared within 1-2 business days from the time of purchase.

Shipping Methods

We offer both standard and express shipping. Details of delivery times and costs will be provided at checkout.

Shipment Tracking

Once your order is shipped, you will receive an email with a tracking link so you can track your package in real time.

International Shipping

We also offer international shipping to various destinations. Delivery times vary by location.

Returns

Return Policy

We accept returns within 14 days of receiving your order. Items must be unused and in their original condition.

Return Process

Contact our customer service team via our email info@pasosypasos.com or on our Instagram to start the return process. We will provide a prepaid shipping label so you can send the product back. Once we receive the product and verify its condition, we will process the return or exchange according to your preferences.

International Returns

International customers are responsible for return shipping costs. Please contact our customer service team for detailed instructions.

Changes and Warranty

Size Changes

If you need a size exchange, please contact us. We will be happy to help you find the right size and process the exchange.

Quality Assurance

We guarantee the quality of our products. If you have any problems with the quality of the shoes, please contact us and we will provide you with a solution.

Contact

Our customer service team is available to answer your questions and help you with the shipping and return process. You can contact us via our email info@pasosypasos.com or on our Instagram.

At PASOS, we are committed to providing you with an exceptional shopping experience. If you have any questions or concerns, please feel free to reach out to us. Thank you for choosing us!